Professional call-center

for online casino, sport bets sites and ground decisions
What is call-center?

Contact-center is not only the center for a field of incoming conversation organization and outgoing calls companies. There were hidden the large and complex structure behind this name, created by a lot of professionals from various industries, including: IT-specialists, marketers, psychologists, HR specialists, professional managers and leaders, coaches, etc.

Contact-center is a long experience of mistakes and success in work of big and friendly team of World of Casino, which is ready to provide a high level service for You and Your customers

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Services provided by
World of Casino call-center
Incoming call handling
Callback platform
Customer servicing
via live-chat
E-mail communication
with the customer
Cross-sales during incoming conversation
Call-down of players
with special offers
  Monitoring of Your accounts in social networks with the fast answer on customer comments, correct work with complaints and objections elaboration
  Monitoring of third-part resources, where will be leave a customer comments (specialized forums, theme-based Web sites)
Messenger servicing (Viber, Whatsapp, Telegram, Facebook messenger)
Outgoing call-down of players base, who had not used accounts of Your resource
Profit of gaming establishment, which is used by contact-center
Company reduces the outflow of costumer from 5 to 15% from the moment of open communication introduction
Company revenue is increased on 25-30%
Company gets more loyal customer. company receives additional advertising channel
Why it is necessary
to use our contact-center?

World of Casino call-center is a multilingual team of professionals which by experience of many projects knows how to increase customer loyalty, reduce outflow and retain existing ones

World of Casino companies specialists are trained to work professionally with any questions, objections and customer complaints. Candidates pass the stress test on the selection stage, that is not unimportant in this area. Also, psychologist is regularly working with employees. All these allow to maximally reduce the negative customer communication experience with Your brand

Contact-center saves money
We will help you to lower Your expenses compared with what it could be, if You want to implement the same thing on their resources
For example:
The search of one employee may take from 1 to 3 weeks;
The training of one employee will take from 1 to 3 months;
Personnel turnovers in the contact-center sphere is that in average, the employee works from 6 to 18 months, that is the process specified above will happen regularly, and one specialist will work effectively in average 8 months;
In average using our services, You save around 5 000$ per year, on one employee, and it is necessary 4-6 people for the servicing of one company, so the savings in this case will be from 20 000$ to 30 000$ per year only on search, training, motivation and retaining of players;
Legal and open work of gambling institution

One of the important question is a legal work of gambling institution in countries, where gambling business is prohibited. In this regard, even the opening and maintenance of call-center for this kind of institution is a violation of law and may lead at least to the closure and locking of the site and as maximum to the criminal prosecution of the owners, by local authorities

IMPORTANT!!! Our call-center is located and supported on the territory of state, where this activity is legal, so we provide You a ready decision, which is not required additional certification and legalization

Do you have any questions? Our consultants will help you
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