16 Feb
Contact center for online casino, sites with sport bets and ground decisions

Opening of a professional contact centre for the owners of gambling establishments from World of Casino company will simplify the work of many companies and will give a new push for the development of online gambling in general.

Soon, World of Casino company will launch the service in providing of services of contact center for the owners of online casino and sites with sport bets. Contact center will include a multilingual professional operators, who will work 24 hours 7 days per week.

Package of services will include:

  • Servicing of income line;
  • Callback platform;
  • Client servicing via live-chat;
  • E-mail communication with the client;
  • Messengers servicing (Viber, Whatsapp, Telegram, Facebook messenger);
  • Monitoring of Your accounts in social networks with the possibility of fast answer on client comments, proper work with complaints and handling of objections;
  • Monitoring of third-party resources, where clients may leave comments (specialized forums, theme-based Web sites);
  • Cross-sales during incoming request;
  • Outgoing call-down of players base, who had not used the accounts of Your resource;
  • Call-down of players with special offers.

This service will help to reduce the costs of gaming sites owners in comparison with what they could be, where available of your own contact center for work with the players.

And also to exclude the problems with local authorities of those countries where online casino are illegal.

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